I Just started a new service with Visble a little over a week ago. I bought a refurbished device. When I received the device, the microphone was broken. I asked I they would send me a replacement. They told me that they would not and that I had two options. I could either ship the phone back to them within 14 days (and this was after receiving the device 7 days after my purchase due to processing time and shipping and handling. So they wanted me to ship the broken device they mailed me back that was not tested and sold to me as a functional refurbished device, and then wait up to a month for my payment to be refunded and then purchase a new phone from them again in order to receive another broken device and pay for two months of service after finally receiving the second phone for my new service (option 1), or take it into Apple and they would fix it for me if I showed them my receipt within this same 14 daysโฆ told to me by two customer service technicians and one manager. So I made an appointment and did this. After taking it to Apple and testing it like what should be done before selling devices as refurbished to customers, they said the microphone was blown. I showed them the receipt. They said it was out of warranty and that they wouldnโt fix it unless I paid them for Visibles mistake.
I ended up fixing the cell phone at a private service technician for the new phone that I bought for several hundred dollars for an additional $55. I was extremely dissatisfied that selling broken devices to new customers is thought of as acceptable business standards, as well as taking no responsibility for a mistake made by their company that the employees and manager admitted to, but told me was my problem.
If this would frustrate anyone else who is a customer, please let me know with a response. It would have been very great if someone had spoken to a manager without me having to ask to speak with one, thought outside the box to solve a problem created by their company that is wrong, and also if anyone had apologized for having to spend 6 hours on the phone with customer service for them not even to offer a credit to my account for the device they told me multiple times was tested that arrived broken.
