10-23-2021 02:33 PM
I received two emails October 12 and 13th saying my email had been changed and my billing address had been changed. And if it wasn’t me to contact them immediately. I have been trying since that day via chat to contact anyone. I have been on hold three different times for over four hours and then the chat hangs up. I cannot login because my email was changed without my authority and the reset password email cannot reach me. I have had to complain to the BBB today. I have tried text I have tried messenger and chat to no avail. I can’t even cancel the account because I can’t login. Someone help me please
10-24-2021 12:53 AM
I would reach to them via social media DM (Twitter or Facebook). Chat sometimes takes FOREVER. Good luck.
10-26-2021 01:06 PM
Thank you so much. After hours and I mean 4+ hours on hold with the chat, three different times, I DM them on Twitter. But I’m not holding my breath.