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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

can't receive text pictures

I have a Samsung S21. Newer to Visible. I can not receive pictures sent to me through text. I get a long message that starts with "You could not receive HTTP-FT" and then a very long https://ftcontentserver.... All texts have come from friends with S...

Need to cancel my monthly subscription

My Visible phone number is no longer in use, and I have returned to China. However, I am unable to log in to the Visible app and website as I receive a ‘server error’ message each time. Meanwhile, I continue to be charged for the service. I would lik...

Resolved! Monthly charge

Visible reduced the monthly Basic charge to $25 from $30. They mention nothing about this being a promo for new customers only. Even if they did, it’s wrong for them to continue to charge me $30 a mo. and newcomers $25 a mo. After contacting chat ser...

Return Label

I did not receive a return label for my trade in device with my new phone package. I received my new phone and the envelope to pack my old phone in, but no label. I do not have any emails with the label in it and my account overview only has return i...

ellen18 by Novice
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Can not send or receive MMS on Galaxy S22

I have read all the forums regarding this issue. Seems like a lot of people have problems sending and receiving MMS on Visible. No matter what I try I can not send or receive. Does anyone have a real fix? Calling visible support was useless.