Website says this "You are permitted one exchange. To make the exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt". I upgraded from an iphone 7 to iphone 12 pro max and ordered new phone through Affirm monthly plan. Received new phone June 7 but find its too heavy. I would like to exchange it for a lighter phone between the 7 and 12. Can you help? I chatted on July 24 and was told return shipping label was on way. Haven't received it.
Hey there! We're sorry to hear the device you received was not optimal for you, we definitely want you to have a device that you love. Please feel free to chat in to our live chat on our website and/or social media pages on Facebook @Visiblemobile and Twitter @Visible, so we may better assist you and get you that return label. Thank you for posting your questions and concerns!