Please review my account. I tried to make a payment numerous times. I engaged several chat agents. Yesterday, the last one, Auran, after an hour, said the only option was to enable automatic payments. Which I reluctantly did because all attempts I made to pay since 12/25 failed. And then that option failed and I get a notification my account was suspended. WHY?
I have been with Visible for about a year. No issues. And then I bought a phone through you all. And had to change my address because you would not deliver it to me. So I used a pal's address. And then I could not change it back. And after two chat agents, it was finally escalated to a team that handled it. Once that was resolved, I believed my payment would go through. Nope. I deleted and reinstalled the app twice. I tried numerous times from website and phone app. I added a separate debit card and reauthorized Venmo. I was mansplained to by several chat agents. I asked Auran to stop referring to me as "my friend."
I am thoroughly frustrated. I do not pay late. I tried to get an answer via chat and asked for escalation to a team that could help. I was denied. And still I get a suspension notification with no reasonable explanation from any chat agent why this is happening. Hours chatting with agent after agent. Being asked to repeat information I provided upfront in each chat. Not being able to put screenshots in the chat. Being condescended to. Not getting any answers.
This has dampened my enthusiasm for Visible. I was with Verizon for many, many years until their customer service team blew it. I see the same thing happening here.
I spent $400+ on a new to me phone via Visible and added a protection product increasing my monthly bill. And this is how I am rewarded.
No bueno.
