Porting my number

Deepthi
Novice II

When creating a new account to port my existing number I dont see 'keep my number' option

7 REPLIES 7

BobT
Intermediate II

BobM
Novice

I am having the same issue.  The checkout process goes straight to "Let's get your new number" without asking if you would like to keep your existing number.  I see the same issue on both the website and in the app.

Exactly...same issue with App and website

 

BobT
Intermediate II

You'll both need to go through Chat on the app or web - only Visible can handle that. Welcome to the pain that is Visible - I can't activate my SIM going on 8 days now.

Waiting in chat queue for more than an hour....no luck yet

BobT
Intermediate II

That should tell you something, I think. You could always try a direct message to @visiblecare on Twitter

TheCellTower
Intermediate III

You can port in your number with help from the chat but just chatting with them is a pain