I have been with Visible almost a year now and up until about 8 days ago I have had wonderful signal, then the signal started to bounce up and down constantly. I would be connected one second and not connected the next. I contacted agents by chat, did all the troubleshooting tips and nothing has helped. The phone I am using is incompatible when checking the IMEI number, but has been working just fine up until this issue started. I also have another phone with Visible service and the IMEI number for it is compatible but it is having the same issue. They keep telling me it is because my phone is incompatible, but it has been working just great for months and the other phone is having the same issue! I believe it is a network issue but no one will help me or take me seriously and they can't explain why it was working just fine before this. I spoke with an IT tech who is a friend of mine and he said they are just making excuses. If the phone was working fine before on the network even though the sim was incompatible, then it isn't the phone. I am hoping that by posting here I can get some help! I really don't want to leave Visible but if this isn't resolved soon I will be forced to.
Yes as well as taking the sim card out and leaving it out for awhile then putting it back in. Nothing has helped and it all started after I got an email stating that Visible was updating their platform on December 4th.
Is it an older phone? I was with Straight Talk and had an iPhone 7 and they warned me that between now and February I would need to update my phone due to the network being updated. They said come February I would not have a signal to call or text due to it being incompatible with the updated service. Could this be an issue for you as well that your phone may be too old and you might need to upgrade?