I am getting absolute crap slow down speeds in Los Angeles area even down to zero data access. This started happening when they changed the pay plans. I complained and spent hours in chat with multiple visible support. They even change support people in the same chat window. I talked to 5 visible support persons in the same chat session. I did that the next day too. They could not help. Hours of frustration being asked the same questions. They said they will have someone call from the next level support. I have waited almost 3 days and no call from the next level. They do not even document accurately on their side.
I had no problems for over a year and now after the new plans I have experienced just crap slow downs where I have had to wait 20 minutes to use an app where before I could use it in 1 minute. What will happen if I have to call 911 and I am throttled down to zero data?
Visible has throttled the old pay plans down to nothing after the new $30 pay plan was created.
Please complain to BBB and the FCC . Visible was a good thing but now is total crap. Afraid to even refer anyone to Visible now.
