Trouble with payment when trying to purchase phone and service


Trying to help my friend get service and new phone.  We created an account for him, selected a phone and service plane, entered all required info and tried to checkout.  Came back with error, problem with paynment.  We checked with his bank, there is no problem.  So, I tried paying for his stuff with my card.  I have been a customer over 2 years and am on auto pay.  So no problem with my card.  But it still came back with problem with payment.  What to do now?



Novice II

Same thing happened to me, use PayPal and it’ll work. I linked My card to my PayPal and paid with that and it went through !!