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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Deactivated? No service! I have to work!

An agent was very unkind and rude to me so I ended my chat with this person after asking for another agent that they wouldn't give me. I gave a poor chat survey and reported why in the comments. Right after that I was deactivated and I think banned u...

Network Issues

I have an I-phone SE, and whenever I get outside of a WiFi network, the phone says I have no internet connection. I have tried getting a new SIM card, but that hasn't helped. I'm wondering if there is a setting on my phone that is not right. Help! I'...

Communicating from Jamaica

I understand that VISIBLE or VISIBLE+ cannot be used in Jamaica. Does anyone have suggestions for communicating with friends & family in the USA while vacationing in Jamaica? (My wife & I will be in the Montego Bay area for one week during June; we b...

Herb by Novice II
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