Unauthorized charge to my Visa Account

[bonnied39]

NUMEROUS ATTEMPTS TO RECTIFY AN UNAUTHORIZED CHARGE TO MY VISA ACCOUNT - WITHOUT SUCCESS. I RECEIVED A DEFECTIVE PHONE, IT WAS RETURNED AND CREDITED.  THAT IS NOT THE ISSUE I AM SPEAKING ABOUT.  BELOW IS PART OF MY ATTEMPTS:

I can see that in September there was an issue with your return request. They have solved that issue and a return label was sent to you. They will solve the current issue with the charge in the following hours. You will be updated via email. *Daniel

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You sent

THE PHONE RETURN IS NOT THE ISSUE - THE $69.00 UNAUTHORIZED CHARGE TO MY ACCOUNT IS GEEZZZZZ

Enter

Visible

What I have said was that back in September, the return was the issue. That issue was solved. Now the charge is the issue and this issue will be solved similarly like the old one. You don't have to worry. *Daniel

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You sent

AND I HAVE SAID THE UNAUTHORIZED $69.00 CHARGE WAS ALSO IN SEPTEMBER 2022

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Visible

Yes. However, the charge was made after the return has started and after the previous escalated case was closed. Thank you for letting us know about it. It will be fixed one way or another. Don't worry! *Daniel

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You sent

HOW CAN VISIBLE CHARGE AN ACCOUNT THAT WAS NEVER ACTIVATED AND THEY RECIEVED THE DEFECTIVE PHONE BACK. MANY HOURS AND MONTHS HAVE BEEN WASTED ON VISIBLE'S ERROR

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Visible

We're sorry that you are experiencing this kind of issue. As we understand that this is important to you, we will make sure to treat it with a sense of urgency. This was a system error and the next level of support will investigate it and find a fix for it. *Daniel

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You sent

As I told you, been told this before, without ANY satisfaction. Visible cannot just charge people's account unauthorized and for no reason. This entire chat has been saved and posted to Visible's website in HOPES of Visible doing the right thing. They just cannot get away with doing what they are doing

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Visible

Thank you for bringing this situation to our attention. It will be investigated and solved. *Daniel

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You sent

WOW YOU SHOULD TELL THE "PEOPLE IN CHARGE OF VISIBLE" TO CHECK OUT THEIR WEBSITE FILLED WITH DISSATISFIED CUSTOMERS

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You sent

EVERY POST IS DISSATISFIED PEOPLE WAKE UP VISIBLE

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You sent

Been in this chat for hours - JUST CREDIT MY ACCOUNT THAT VISIBLE SHOULD NEVER HAVE CHARGED GOOD NITE

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Visible

It seems we need to take a look and dig deeper regarding this issue you are facing. Just leave it in our hands, and we'll get back to you soon. Our specialists will get back to you within 24 hours via email with an update. I know it might seem a long time, but no worries. *Daniel

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3:13 AM

You sent

UNBELIEVABLE!! RECEIVED THIS EMAIL FROM VISIBLE. Visible logo Hello, Bonnie! I am Flore, with the Visible Specialty Team. We're reaching out regarding your refund request. We are unable to process the refund for the lost/stolen device related to order #*****, as it shows that you have already disputed the charge with your bank. Please contact your Bank for a resolution on your request. If you need any further assistance with your Visible service, please tweet @VisibleCare, tap Help in the app, chat via the website or send us a message on the Visible Facebook, Twitter or Instagram pages. Reference [#*****].

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You sent

Flore is referencing the RETURNED PHONE - NOT THE $69.00 CHARGE - GET IT TOGETHER VISIBLE!!!!!

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You sent

AND THE SAGA CONTINUES .......ITS ONLY BEEN SINCE SEPTEMBER 2022

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You sent

THE ENTRY ON MY VISA ACCOUNT WAS LISTED AS VISIBLE 69.00  9/30/2022

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You sent

hello............is anyone there??????

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4:25 AM

You sent

[bonnied39]

It's strange that Visible did not posts their replies to me   hmmmmm

[bonnied39]

REVISION OF INITIAL POST - HOPEFULLY VISIBLE'S RESPONSES WILL BE INCLUDED THIS TIME:  

VISIBLE'S RESPONSES INCLUDED YAY. NOW, ALL I NEED IS FOR VISIBLE TO CREDIT MY ACCOUNT.

I can see that in September there was an issue with your return request. They have solved that issue and a return label was sent to you. They will solve the current issue with the charge in the following hours. You will be updated via email. *Daniel

Enter

You sent

THE PHONE RETURN IS NOT THE ISSUE - THE $69.00 UNAUTHORIZED CHARGE TO MY ACCOUNT IS GEEZZZZZ

Enter

Visible

What I have said was that back in September, the return was the issue. That issue was solved. Now the charge is the issue and this issue will be solved similarly like the old one. You don't have to worry. *Daniel

Enter

You sent

AND I HAVE SAID THE UNAUTHORIZED $69.00 CHARGE WAS ALSO IN SEPTEMBER 2022

Enter

Visible

Yes. However, the charge was made after the return has started and after the previous escalated case was closed. Thank you for letting us know about it. It will be fixed one way or another. Don't worry! *Daniel

Enter

You sent

HOW CAN VISIBLE CHARGE AN ACCOUNT THAT WAS NEVER ACTIVATED AND THEY RECIEVED THE DEFECTIVE PHONE BACK. MANY HOURS AND MONTHS HAVE BEEN WASTED ON VISIBLE'S ERROR

Enter

Visible

We're sorry that you are experiencing this kind of issue. As we understand that this is important to you, we will make sure to treat it with a sense of urgency. This was a system error and the next level of support will investigate it and find a fix for it. *Daniel

Enter

You sent

As I told you, been told this before, without ANY satisfaction. Visible cannot just charge people's account unauthorized and for no reason. This entire chat has been saved and posted to Visible's website in HOPES of Visible doing the right thing. They just cannot get away with doing what they are doing

Enter

Visible

Thank you for bringing this situation to our attention. It will be investigated and solved. *Daniel

Enter

You sent

WOW YOU SHOULD TELL THE "PEOPLE IN CHARGE OF VISIBLE" TO CHECK OUT THEIR WEBSITE FILLED WITH DISSATISFIED CUSTOMERS

Enter

You sent

EVERY POST IS DISSATISFIED PEOPLE WAKE UP VISIBLE

Enter

You sent

Been in this chat for hours - JUST CREDIT MY ACCOUNT THAT VISIBLE SHOULD NEVER HAVE CHARGED GOOD NITE

Enter

Visible

It seems we need to take a look and dig deeper regarding this issue you are facing. Just leave it in our hands, and we'll get back to you soon. Our specialists will get back to you within 24 hours via email with an update. I know it might seem a long time, but no worries. *Daniel

Enter

3:13 AM

You sent

UNBELIEVABLE!! RECEIVED THIS EMAIL FROM VISIBLE. Visible logo Hello, Bonnie! I am Flore, with the Visible Specialty Team. We're reaching out regarding your refund request. We are unable to process the refund for the lost/stolen device related to order #09425367, as it shows that you have already disputed the charge with your bank. Please contact your Bank for a resolution on your request. If you need any further assistance with your Visible service, please tweet @VisibleCare, tap Help in the app, chat via the website or send us a message on the Visible Facebook, Twitter or Instagram pages. Reference [#04475981].

Enter

You sent

Flore is referencing the RETURNED PHONE - NOT THE $69.00 CHARGE - GET IT TOGETHER VISIBLE!!!!!

Enter

You sent

AND THE SAGA CONTINUES .......ITS ONLY BEEN SINCE SEPTEMBER 2022

Enter

You sent

THE ENTRY ON MY VISA ACCOUNT WAS LISTED AS VISIBLE 69.00  9/30/2022

Enter

You sent

hello............is anyone there??????

Enter

4:25 AM

You sent

STILL WAITING FOR A RESPONSE

Enter

Write to Visible

[bonnied39]

STILL WAITING