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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Never Received my rebate giftcard code

I am not sure why it is taking so long to receive the rebate email for the purchase I made in November or 2022, but I have met all the requirements. When I talked to a customer service rep they basically told me that it was not their problem and I ne...

AlainaJ by Novice II
  • 14 replies
  • 1 kudos

Visible Mobile App on Iphone

When i login to mobile app, its asking me to start service, i am already visible user. I dont see this issue on website, its just App. Tried chatting with Visible care but no help. I want to upgrade network from App , or else i dont need app for any ...

Resolved! Existing customer & new phone - just move physical SIM card?

I am a current Visible customer. I have an old iPhone but am about to switch to an Android phone. I have a physical SIM card that I received from Visible when I first activated service. Once I am ready to switch service to the new phone, should I be ...

zennn by Novice II
  • 6 replies
  • 1 kudos

Resolved! Unable to activate Wi-Fi Calling, Galaxy S20 UW

Unable to activate Wi-Fi Calling on my Galaxy S20 UW. Recently switched from Verizon and had no trouble with Wi-Fi calling there. When attempting to activate I receive a notice; "Unable to activate Wi-Fi Calling at this time. Please try again later."...

armstr54 by Novice II
  • 2 replies
  • 0 kudos