Visible is owned by Verizon but that doesn't means all phones are cross compatible.
This issue has come up a couple times, with phones thought to be compatible based on model only to be found not compatible when entering the IMEI on the website.
Couple things:
1) Since it was an ebay purchase, are you sure the phone was not reported stolen thus locked?
2) Some providers lock phones for a certain timeframe after purchase to prevent purchasing phones at a special price to just resale. Have you confirmed it is unlocked with Verizon?
3) Check with support via the chat function. Some have reported that after checking with chat the phone suddenly became compatible. https://www.visible.com/help/connect/ <-- Chat with us tile.
If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.
