Update problem

loudenise
Novice

Can't update. Stalled during update after I chose phone and plan. Next try the app says I already chose phone/plan and pls contact Customer Care. 45 minute chat and agent has me try other devices, refresh, refresh, refresh, use incognito mode, restart and we still cannot find the phone/plan I chose. Can't move in any direction except maybe cancel service.

 

1 REPLY 1

RyanBlakeIT
Superuser
Superuser

Hi @loudenise - Have you tried reinstalling the Visible app and seeing if that fixes the issue with switching to the new service?  Also, do you use an eSIM or a physical SIM?

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
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