I never received mine and after following up was told that, even though the promo said it included "bring your own device" when I signed up, they have since changed the terms so I no longer qualified. Very disappointed. The rep did say that if I bought a new phone through Visible I would qualify for their current promos, but I'm hesitant to trust them after being deceived the first time.
Did you buy the new phone when you opened your account, or at a later date? I'm worried that Visible is going to tell me three months from now that I wasn't eligible for a gift card now either because I didn't buy the phone at the same time that I signed up and therefore wasn't a "new customer."