Voice mail not active

PaulCallender
Novice II

Everything that I try to do to activate my voice mail requires a mail box number.  I do not have access to that information as far as I know. I am a new customer to Visible and have a new phone. It's a Android Galaxy S21  Samsung.  I had VM before the switchover from Verizon / my old phone.  After the activation the voice mail disappeared.  Again, everything that I try asks for my mail box number.  I have tried everything that I can think of.  Please help!

4 REPLIES 4

GreenSub
Intermediate II

We had the same issue and a chat session was the quick fix. 

How do I  start a chat session? I'm  not finding that either.

GreenSub
Intermediate II

Waited on hold for a person, never did get a reply.  Waited for 45 minutes.