Wifi Calling won't start

[midnightcyclist]

I have a Samsung s22 ultra with an esim.  When trying to activate wifi calling, it says may make a little while then stops spinning and nothing happens.  I have a cell signal, have connected to a few routers just in case,  and have reset all network settings. restarted the phone, and all current updates have been installed. Nothing works.  Any advice would be greatly appreciated..

[Airwolf]

Not sure how Android devices work, but does it ask you for a address for 911 services?  May want to make sure that address is accurate.

Another suggestion, and I am really not sure if it matters, but check to see if location services is enabled, wonder if it tries to locate where you are for initial setup?

[midnightcyclist]

I have not seen an address option pop up... Location services are enabled for the app...Thank you for the suggestion

[Airwolf]

Have you tried reaching out to support?  I am wondering if they need to reprovision your account to enable it.

[upstate-SC]

I guess you may have to reinstall the eSIM application with the helpdesk of Visible. If that doesn't work. Then ask them to issue physical SIM. With physical SIM card it should work without issues.

Hope it helps!

[GreenSub]

FWIW, we successfully activated WiFi calling on my wife’s Samsung S10e with physical SIM on Sunday. She moved over from Verizon to Visible Friday night.

[midnightcyclist]

May have to move to a physical, they suggested a factory reset but that loses the esim and reloading it would be problematic from what I have read..Thank you for all of your advice

[LDH]

I have a Samsung S22 Ultra that I ported over from Verizon this week. I'm using E-sim with Wi-fi calling it's working fine. I did remove my old Verizon sim card and restarted the phone before enabling it. Good Luck