Wifi Calling won't start

midnightcyclist
Novice II

I have a Samsung s22 ultra with an esim.  When trying to activate wifi calling, it says may make a little while then stops spinning and nothing happens.  I have a cell signal, have connected to a few routers just in case,  and have reset all network settings. restarted the phone, and all current updates have been installed. Nothing works.  Any advice would be greatly appreciated..

6 REPLIES 6

Airwolf
Superuser Founder
Superuser Founder

Not sure how Android devices work, but does it ask you for a address for 911 services?  May want to make sure that address is accurate.

 

Another suggestion, and I am really not sure if it matters, but check to see if location services is enabled, wonder if it tries to locate where you are for initial setup?

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

I have not seen an address option pop up... Location services are enabled for the app...Thank you for the suggestion

Airwolf
Superuser Founder
Superuser Founder

Have you tried reaching out to support?  I am wondering if they need to reprovision your account to enable it.

 

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

upstate-SC
Intermediate III

I guess you may have to reinstall the eSIM application with the helpdesk of Visible. If that doesn't work. Then ask them to issue physical SIM. With physical SIM card it should work without issues.

 

Hope it helps!

GreenSub
Intermediate II

FWIW, we successfully activated WiFi calling on my wife’s Samsung S10e with physical SIM on Sunday. She moved over from Verizon to Visible Friday night.

May have to move to a physical, they suggested a factory reset but that loses the esim and reloading it would be problematic from what I have read..Thank you for all of your advice