eSim to eSim - upgrading to a new phone

[hallja5]

Hello,

I have asked support multiple times what the process is to activate a new phone on my account. I was told different things by different reps so I wanted to see if anyone here knew the correct answer.

I currently have an iPhone 13 Pro with the eSim installed. I will be trading in my iPhone 13 Pro for a 14 Pro next week and the 14 Pro only accepts eSim now. 

So far I have been told:

1. I can delete the eSim and app off the old phone and when I download the app to the new iPhone it will automatically prompt me to download a new eSim.

2. I have to chat with support and give them the new iPhone's IMEI and then they will send me a new eSim in the app to download.

Which is correct? Do I need to keep the old iPhone around while doing this? I will be doing this all at the Apple Store when I pick up my new phone so I cannot hold on to my old phone after that as I will be trading it in with the store in person.

[GreenSub]

My transition from iPhone 11 to iPhone SE 2022 using eSIM was method #2 .

This was on the old cloud based $25 plan in June, 2022

[cosmo]

I think it is amazing they haven't posted an FAQ about how to activate a new iPhone 14 from an older iPhone that was on Visible.  It shouldn't take the extremely long wait on chat to get this help.

[ONholdfrvr]

Same question. New phone, need the old service. Where is the guide for this?