how many months for a refund?

[mmathew]

I ordered an iphone 13 mini with the $300 gift card promo back in nov

I never received it, fedex returned it back to visible. the tracking number clearly shows this.

I have not received a replacement from visible nor a refund. It has been over a month and I have contacted visible multiple times. How many months should a refund or replacement take?

[Anonymous]

Contact customer service and if they don't refund it then I would file a discrepancy with the credit card company. Show them the return tracking and such.

[INXSible]

Call your Credit Card Customer Service department and explain the situation; I'm quite sure they'll do a back charge and refund your money, but do it ASAP, before the claim/time window closes.

Take much care and have a Happy New Year. 🤓