my wifi calling stopped working for myself and my son this morning - was talking to my daughter and phone cut out - she messaged me it was going right to voicemail - I first rebooted the phone and then I tried turning airplane mode off and back on, nothing - I also cant send a text now - chat is useless since there is never an agent available
id add that Im getting an error that reads: Turn off airplane mode or connect to a wireless network to make a call
and if I turn off airplane mode it says: Mobile network is not available connect to a wireless network to make a call
I can search the internet so I know my wifi works - I generally keep the phone on airplane mode at home because the phone will try and answer or make calls on mobile even though the mobile here can rarely complete them
also usually I see a the words visible wifi scrolling in the top left of my notifications screen and that is not there - maybe there is an outage
in any case this is frustrating to not be able to get support for this issue
Good luck with this one as Visible is ZERO help. They act like they don't even know what I am talking about when I finally "chat" with someone. I'll be leaving Visible soon as this is the sole reason. Best of luck.