06-20-2021 01:14 PM - edited 06-20-2021 01:20 PM
my wifi calling stopped working for myself and my son this morning - was talking to my daughter and phone cut out - she messaged me it was going right to voicemail - I first rebooted the phone and then I tried turning airplane mode off and back on, nothing - I also cant send a text now - chat is useless since there is never an agent available
id add that Im getting an error that reads: Turn off airplane mode or connect to a wireless network to make a call
and if I turn off airplane mode it says: Mobile network is not available connect to a wireless network to make a call
I can search the internet so I know my wifi works - I generally keep the phone on airplane mode at home because the phone will try and answer or make calls on mobile even though the mobile here can rarely complete them
06-20-2021 01:20 PM - edited 06-20-2021 01:24 PM
also usually I see a the words visible wifi scrolling in the top left of my notifications screen and that is not there - maybe there is an outage
in any case this is frustrating to not be able to get support for this issue
06-20-2021 01:51 PM
I had the same problem today. Try taking out the sim card, turning your phone off and on again, then put the sim back in while your phone is on. It worked for my phone and my moms.
06-20-2021 03:57 PM
im pretty sure you are supposed to turn your phone on after you re-insert the sim card
in any case there is a huge outage
06-30-2021 04:36 PM
Have you tried resetting network settings?
09-30-2021 11:29 AM
sorry for the late reply - it was a known outage in my region
10-12-2021 07:32 AM
Good luck with this one as Visible is ZERO help. They act like they don't even know what I am talking about when I finally "chat" with someone. I'll be leaving Visible soon as this is the sole reason. Best of luck.