09-26-2022 06:51 AM
Last week I activated with Visible. Once in a while I get the message on the upper left of my screen either “sos only” or “no service”. How do I remedy this?
10-03-2022 06:47 AM
Seeing the exact same thing on my wife’s phone. A reboot fixes it until the next time (happened 4 times now).
10-03-2022 06:51 AM
Happens with my wife’s phone. Reboot temporarily fixes it.
11-06-2022 04:48 AM
Happens with my phone, too. Turning it off and back on fixes it but it's a pain because you don't realize you aren't receiving service until you use your phone (don't know if someone is trying to call you). I don't know if it's the service or my phone. It never happened when I was on an expensive Verizon service, though.
01-05-2023 01:06 PM
I had the same problem with "SOS" only showing or it flipping to cellular bars and then back to SOS. I chatted with Visible through their website. It took me about 15 minutes to get the issue resolved. We deleted the eSim, signed out of the app and then they sent a new eSIM through the app. All was working at the end of the session.
Excellent customer service. I was concerned I would be doing a lot of shutdowns, etc.
03-01-2023 02:00 PM
Appears to be common problem. Another Community User provided the following, which I tried and it worked! 1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode. I followed these steps, status changed to VISIBLE but no bars. As I was waiting, received message “Phone Activated” and it is now working. Hope this helps others! Good Luck!
4 weeks ago
This worked for me! Thank you!
03-25-2023 11:51 AM - edited 03-25-2023 11:55 AM
I am now on my 5th time of this happening to my phone! I get on and chat. They say we have to get you a new eSIM. I am good for about two weeks and then it starts acting up again. I get back on chat and told the same thing. There has to be a bigger issue going on and a fix! I did not have any of these issues when I had a physical SIM.