It would be very helpful to be able to respond via email to open cases.
Sometimes you may want to give more information to an open case. Having
to open a chat session , wait an hour, just so you can add more notes is
Just to let other folks know, if you've browsed the plans in the last
few days, don't click convert to eSIM. Even if you don't change plans,
the conversion will get stuck. When it gets stuck, you have no mobile
connectivity. I'm still waiting for a r...
The app automatically logs you out after 5 minutes of inactivity. It
needs to stay logged in for over an hour to accommodate chat wait times.
You'll get in the queue only to have the app log you out. It doesn't
save your place. The website does the s...
I can understand that chat support being an acceptable communication
method, but the wait times need to be at most 20 minutes. It's often so
long that they don't even give you a queue count number. I believe that
means well over an hour! With the pri...
If you've logged in and started a chat session, the website shouldn't
expire your sign in. After waiting over an hour, I lost my place in the
chat queue. After you sign back in, it should rejoin the chat queue
automatically in the same place.
They failed multiple times to try to get a working esim card. I finally
asked them to send me a new physical SIM card which they did but it took
two attempts to get it to the right address. The first attempt they sent
it to an invalid address and Fed...