Anon
Novice III
‎10-06-2022
since ‎09-09-2022

User Statistics

  • 22 Posts
  • 1 Solutions
  • 5 Kudos given
  • 32 Kudos received

User Activity

Email responses to open cases

09-10-2022
It would be very helpful to be able to respond via email to open cases. Sometimes you may want to give more information to an open case. Having to open a chat session , wait an hour, just so you can add more notes is a disservice.

SIM to eSIM Conversion Warning

09-10-2022
Just to let other folks know, if you've browsed the plans in the last few days, don't click convert to eSIM. Even if you don't change plans, the conversion will get stuck. When it gets stuck, you have no mobile connectivity. I'm still waiting for a r...

Visible App Session Logout

09-10-2022
The app automatically logs you out after 5 minutes of inactivity. It needs to stay logged in for over an hour to accommodate chat wait times. You'll get in the queue only to have the app log you out. It doesn't save your place. The website does the s...

Chat Wait Times Are Ridiculous

09-10-2022
I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the pri...

Website Login Expires During Chat Wait

09-09-2022
If you've logged in and started a chat session, the website shouldn't expire your sign in. After waiting over an hour, I lost my place in the chat queue. After you sign back in, it should rejoin the chat queue automatically in the same place.
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