I purchased a total phone Verizon, I entered the IMEI number and you say it is not compatable.

[Harry]

I purchased a phone "Total by Verizon" , I entered to IMEI number and you say it is not compatible. 

[Anonymous]

If it wasn't sold by Visible there is a 95% chance it is not compatible. An iPhone bought outside of Visible has a higher chance of being compatible than an Android phone.