I Haven't been able to transfer to eSIM card. They say my account is the issue but cant fix it? It's been 5 days and they still can't figure out what's wrong? So I am returning the phone, but since their is an issue in my account they aren't able to get a return label yet? It's a joke. I am thinking of disputing this. Every customer service advocate has told me do the same thing over and over and I have to repeat myself to each one. Switching phone company's. What kind of phone service doesn't have a phone system to call.
Welcome to Visible! Unfortunately having no phone number to contact for customer service is the price we pay to have a reasonably priced plan. There should be no reason they can't email a return label to the address you provided on the account. Good luck!