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Forum Posts

How to bring a phone and get a phone

I want to have 2 people on my plan, and either trade in 1 phone for new (or just get a new one). The other phone I will bring in to the plan.How do I do that? It seems like these are single (1 person) plans only when I try to set it up

jane by Novice
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666

So I brought my own old unlocked phone without a number and asked the app to generate one. It did. But the last three digits are 666. So I’m trying to figure out if I can “cancel” my incomplete order and try again for a different phone number. Or if ...

customer support

I switched from Google Fi because this is the only service where I can handle phone calls from hiking trails around Redding, CA. But man, any issue with the service is pure punishment. Customer Support is absolute garbage. Over an hour wait time. The...

Dropping calls like crazy this morning

I've been a user of Visible for a year + and this morning I've had more dropped calls than my entire time here. Anyone else experiencing this? No pattern, just during the call, they disappear.

Chat Support Non-Existant --- Voicemail Issue

Hello,I'm having an issue with voicemail. I'm receiving the message of "Welcome to the message management system, please enter your password". I don't know what the password is as I'm a new customer. I've attempted to contact support chat for hours a...

Fredo by Novice II
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Chat not working?

I've been trying for about 36 hours to chat with Visible with zero luck. I've tried the website, the phone app and FB Messenger but nothing is working. What is going on?