There’s a thread on Reddit from a guy who had issues porting. While I disagree on how he presented it, he does have a point that the current process, quite frankly, sucks if something doesn’t work right.
I can tell there’s at least 7 steps involved from sign-up to successful service with a port, and if any of the steps fail there’s no way to proceed further or revert. And those are just the ones visible to the end-user like me. Without going into the details, here’s a few things that Visible should look into to make this process less like a root canal in progress.
There’s an article that came out today that states eSIM is ready for prime time, and yet there’s no migration method to or recovery from a failed eSIM download. You say you want the whole sign-up process to be easy and automated, yet with my most recent activation I needed to contact support 3 times.
Just my 2-1/2 cents (including inflation).
Amazing job laying that out @Starfox - it's quite a feat to get set up with a wireless carrier 100% remote!
Kudos to Visible and to all working to improve on this process.
There are SO many details that go on behind the scenes - observations like you've included above will no doubt contribute to this working better down the road!
Cheers to a more seamless & smooth setup in our future! 🥂
While waiting for my SIM to arrive, I did some research on how to have a smooth and seamless activation. The reports I read online scared me, so I followed the do’s and don’t’s to the tee. And maybe also because Visible had ironed out all the issues reported online by the time I activated, I had a super smooth and successful activation. It took 5 minutes, if that. I did it on the parking lot of a Starbucks Coffee. Afterwards, I drove to the several places that I frequent just to make sure that I get a good signal. And the signal was good!
Not the fastest internet I’ve used, but completely usable.
So far, my experience with Visible is super great!
Thank you once again, Visible!