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New phone model

SD1290
Novice

Put in ime# for a new Pixel 5a. Said it's not compatible. Tried to ask customer service on chat....useless! Does anyone know how long it takes for a NEW phone model to get certified? For instance, how long after the Pixel 5 was released, before it could be used on Visible? Seems like a simple question, yet cannot get any answer.

1 REPLY 1

Anonymous
Not applicable

Hey there! We do not have a specific time frame or waiting period in place regarding compatible devices. When a new device can be used with Visible, our website and social media pages will be updated. Here is the link to our full list of compatible devices https://www.visible.com/help/compatible/.