New phone model

[SD1290]

Put in ime# for a new Pixel 5a. Said it's not compatible. Tried to ask customer service on chat....useless! Does anyone know how long it takes for a NEW phone model to get certified? For instance, how long after the Pixel 5 was released, before it could be used on Visible? Seems like a simple question, yet cannot get any answer.

[Anonymous]

Hey there! We do not have a specific time frame or waiting period in place regarding compatible devices. When a new device can be used with Visible, our website and social media pages will be updated. Here is the link to our full list of compatible devices https://www.visible.com/help/compatible/.

[Dmccarty]

This device list is out of date, I was told by a person that the 5a was listed in the archives