New phone model


Put in ime# for a new Pixel 5a. Said it's not compatible. Tried to ask customer service on chat....useless! Does anyone know how long it takes for a NEW phone model to get certified? For instance, how long after the Pixel 5 was released, before it could be used on Visible? Seems like a simple question, yet cannot get any answer.


Not applicable

Hey there! We do not have a specific time frame or waiting period in place regarding compatible devices. When a new device can be used with Visible, our website and social media pages will be updated. Here is the link to our full list of compatible devices

This device list is out of date, I was told by a person that the 5a was listed in the archives