Visible sent a second phone by mistake

[Eddieblue7]

I have been a visible customer for some time now. I got my wife to switch from a different carrier to Visible. I ordered a phone for her through Visible. I attempted to purchase the phone 3 separate times in "cart checkout" but my bank declined due to suspicious activity from unknown merchant. I was finally able to buy the phone and plan after contacting my bank/card services. My wife received her phone back in January. Today I was delivered a second phone. I went to live chat and spoke with someone about it. I asked what I should do. They did not have an answer. When I gave the original order number, the chat agent gave me the tracking number. I entered it on Fed Ex and it showed the original one delivered, and a second one delayed. I spoke to delivery guy on my camera and he said he was going to leave it at a pickup spot.  I asked the chat agent if I should keep it, to which they replied "You could do that ". I do not want to commit a crime. What am I supposed to do?

[Anonymous]

You may want to take a look at your bank statement as there may be a good chance you actually paid for it. If not then for me personally the right thing to do would be to send it back but that would be your choice. I would just send them a message via Facebook messenger and ask for a return shipment label if they want it back. Also, the phone would be locked to Visible until it is put into service for 2 months before it will be unlocked.

[Eddieblue7]

Come to find out, I jumped the gun. When I was able to open the package, it was not a phone at all. Evidently, the box was reused to ship another item, and the wrong label was scanned. Thank you for your reply! 

[Anonymous]

Was the box empty?

[upstate-SC]

You could donate the item to charity if you don’t like to keep it.

most items that are shipped and not delivered are marked lost and insurance is claimed I think. This is common among Shipping companies.

or you could pay postage out of your own pocket to return the items to Visible. Your choice.

This is not a legal advice or anything. Just my thoughts.