03-02-2023 07:03 PM
Hey! Everyone In visible land. Im just waving my flag of distress. Visible is not allowing me to make a payment. My phone is off . Been texting them for two days , no help .Never know it ,was this hard to pay a phone bill.
Someone in visible land with power to solve problems, the inner lander
here my email if you can help. And the power cycle thing did not work.
03-03-2023 02:47 PM
You will have to get a hold of customer service to get it fixed. To get a old of them, preferably on a laptop or desktop, on your account page click the little blue box with the caption with the 3 dots in it, once the chat box comes up ask for a live agent or type live agent, if you don't you will get a robot answering you questions. You can also get a hold of them via Facebook messenger or Twitter DM both link/icons can be found in the bottom righthand corner of this page.
03-05-2023 01:28 PM
I had the same issue...switched to new network last week and autopay glitched. Chatting resolved nothing, but they did "escalate" to a different team. Received an email this morning with a case # assigned and a request for screenshots of all of the errors and issues when trying to make a payment...NEVER HAD ANY RESPONSE FROM THE EMAIL, TWITTER, OR FB MESSENGER MESSAGES I SENT.
This afternoon, I tried to log on to visible.com and was successful. I was able to access my account tab and complete the payment and turn autopay back on manually. Maybe try logging in from a computer and see if you can address the payment issue today.
As for me, the lack of response is a deal killer--I'm looking for a different carrier.