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Worst customer service ever

I have had no service for past several days and customer service was not able to do anything but making things worse. Here is my story. On 11/16, I started to have no data on my phone. I followed all the steps from auto diagnosis like upgrade phone s...

Activation

I cannot make or receive phone calls. I've received messages, but not phone calls. I've followed all the directions for activation, but not yet been successful in being able to call anyone.

Judy1 by • Novice
  • 1145 Views
  • 0 replies
  • 0 kudos

Activation Nightmare!

Should it take 5 1/2 hours to activate a new phone, on a new account on an Esim?Is this normal or am I just unlucky that I exposed the HUGE holes in this so called system.By the way when it appears when a Customer service rep gets to the end of their...

My new phone

I need help! I was scammed and the person had access to my phone through an app called app desk. I want someone to look at settings with me and make sure I can block anything from happening. I have deleted the "app desk" app that was installed on my ...

Verizon acquiring Visible

I've been with Visible for a year or two. Lately my phone has been lagging: messages often don't send the first try, my internet connection seems to have been throttled down, etc. Has anyone else noticed something similar? Or maybe my phone just deci...

JoeyHoyt by • Novice II
  • 6628 Views
  • 3 replies
  • 0 kudos

Previous owner still listed for my new number

I don’t know if anyone else is having my issue? I came to Visible from AT&T. I decided not to transfer my old number from my previous carrier. Visible let me choose my new number. I kept the same pre fix 891 but I changed the last 4 numbers. Well I p...

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