11-18-2021 06:50 AM
I have asked verison for help to improve reception but they do not have me listed as an account holder. Is verison the service that you are using for my account?
11-18-2021 10:44 AM
Not only does Visible run on Verizon's network, Verizon owns Visible. They keep the account numbers separate though. So, I'm not sure how you would get it to work. I would contact Visible through their chat first to see what can be done.
11-18-2021 12:11 PM
Thanks. How do I contact visible?
11-18-2021 12:14 PM
Oh, just go to https://www.visible.com/help. There is a blue chat box in the bottom right-hand corner. Just click that and you'll be able to be connected. Grab a cup of hot cocoa. Sometimes the waits are long, but once connected they are usually very helpful.
11-19-2021 03:51 AM
thank you so much
11-20-2021 08:47 AM
Hi, did you have any luck? I am in the same boat. Thanks
11-20-2021 10:11 AM
I did chat with someone from visible and was told that they do not have a booster program. We went through several step to check my settings and and checked my sime card. It helped a little but not completely.
11-26-2021 06:02 PM
I will say, if you can get your hands on a booster, Visible DOES work with it. We have several at work that we ordered for our retail stores (I work in IT for a retail company) my my Visible device works just fine on the booster. We get ours through our VZW account though, not Visible