problem transferring phone nr from Tmobile to Visible

Heiner
Novice

When I tried to transfer my phone # to Visible could only select "Consumer Cellular" as my carrier.

My carrier is T-Mobile; not Consumer cellular.

But the app did not allow me to enter T-mobile. It insisted on Consumer Cellular.

I went along with that since they are connected; but that did not work.

The link to cancel in the iOS Visible app lands on a screen that ask if I want to cancel, but there is no way to select "Yes". There is only a button to chat but the chat is useless on this.

So I am stuck. I have uninstalled the Visible app to start over, but after reinstalling it lands on the same screen where I cannot restart the process.

Help!

 

2 REPLIES 2

BobT
Superuser
Superuser

Unfortunately, Chat via the app or web browser, or messaging via Facebook or Twitter are the only support options you receive with Visible. They appear to be all the same level 1 scripted support and all are being slammed right now - prepare for a lengthy wait.

Heiner
Novice

It appears that I have cancel my new Visible contract since I cannot get it to work as needed.