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Subscribing to Visible

my2011Camaro
Novice

I have tried for 2 days to create a Visible account.  I have been locked out for 2 days because it won't take my Verizon account number and pin number.  I don't know what else to do.

2 REPLIES 2

LS-VisibleMod
Moderator
Moderator

Hi there! I’m sorry to hear you’re having a frustrating experience with bringing your number over to Visible. Our Care team will be the best place for you to get help with port issue. Please reach out by chatting on our site, app, tweeting @visiblecare or sending a DM to @Visible on Facebook. -LS

beav
Intermediate

Some have had issues porting directly from Verizon to Visible. Maybe port to another company first, and then post to Visible.

 

Note that some Visible customers accounts have been hacked recently, so reaching out to customer service may take a little longer than usual.

 

Good luck.