2 imei numbers

michaelbrian
Novice

my phone has 2 imei numbers and only the imei (esim) shows the phone is compatible.Do I use that one for activation? I can't

3 REPLIES 3

RyanBlakeIT
Superuser
Superuser

Hi @michaelbrian - Hopefully you've received help by now, but, if not, you could use whichever IMEI that works (says compatible) and typically Visible uses the second IMEI for eSIM activation.

Ryan Blake - Information Technology Leadership Professional | Superusers are not employees of Visible, but are users just like you.
If someone's post (including mine) solves your issue, please consider marking it as a solution to help others quickly locate solutions.

Skiz
Novice

Great advice! Only wish I'd seen it yesterday...spent 2 hours with a rep trying to activate eSIM using only the first IMEI. Neither he nor his supervisor must have known this because neither ask me for the second IMEI.

Str8NyCe
Novice

If you’re going to use eSIM, use the IMEI2 of the phone. If it’s a physical SIM card, use the IMEI.