06-26-2023 11:44 AM
my phone has 2 imei numbers and only the imei (esim) shows the phone is compatible.Do I use that one for activation? I can't
06-29-2023 03:49 PM
Hi @michaelbrian - Hopefully you've received help by now, but, if not, you could use whichever IMEI that works (says compatible) and typically Visible uses the second IMEI for eSIM activation.
02-01-2024 04:06 PM
Great advice! Only wish I'd seen it yesterday...spent 2 hours with a rep trying to activate eSIM using only the first IMEI. Neither he nor his supervisor must have known this because neither ask me for the second IMEI.
06-01-2024 08:14 AM
If you’re going to use eSIM, use the IMEI2 of the phone. If it’s a physical SIM card, use the IMEI.