502 Error When attempting to log in on my home network.

[schweeble]

I am getting a 502 Server Error when attempting to log into my visible account when connected to my home network. I can access my account via mobile data, but not on any devices connected to my network.

[skibik]

On you browser page select tools and go in and clear your cache and see if that works.

[Unclip0293]

Hi skibik,

The http gateway error 502 is not going away just by flushing the cache. I'm facing exactly the same problem.

On a Windows 11 Pro machine, I've used Chrome, Edge, Firefox and Brave browsers with clean caches. The problem persists, and accessing the website or App via LTE on a phone, works.

Another workaround is by (on the same Windows 11 pro machine), to use a VPN. The VPN naturally changes the IP and the DNS settings.

By observing the huge amount of users that are facing the same problem, It seems that the issue is in Visible's servers back-end.

Please advise.

Thank you

[skibik]

I only run into the issue one time and can't remember now what I did to clear it. But I must have cleared cache and history to get it working again. I am on Chrome and have not saw that issue again.

[bbnh]

I have the same issue

[bbnh]

I have the same issue. I also have an issue where my eSim stopped working and they cannot find a way to readd it!!!!!!!!