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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Where to find confirmation that a new SIM card is sent to me

Hello, Although I changed to the new upgraded visible plan on 04/02/23, I could not receive the physical SIM. So today(07/17/23), I talked with chatbot and ordered a new SIM card to my address. My question: how can I check and verify this new shipmen...

yangy by Novice
  • 1435 Views
  • 1 replies
  • 0 kudos

Visible website down?

Have been trying to get on visible website keeps giving me server error. Been like this since yesterday! What gives?

Sigg by Novice
  • 689 Views
  • 0 replies
  • 0 kudos

Not receiving group text messages

I've only found an android issue in 2022, but not for iPhone. Has anyone else encountered a problem receiving group text messages using Apple Messages? I was part of a group of a dozen family members. Everyone says that they see my name and phone num...

iMessages not sending :(

I am new to Visible, I just switched over from Verizon. When I am not connected to WiFi, my iMessages do not send at all. I read another post that said to try rebooting my iMessage settings and then my phone, but after I did both of those I'm still h...

JS2020 by Novice
  • 2540 Views
  • 2 replies
  • 0 kudos

Trouble transferring old number. Time to cancel Visible?

I registered with "Bring my number". I have the account number and pin. I've even contacted customer service who said that the error would be corrected and they would email me ( "We do not provide service in your area."). Though according to their ma...

DM40744 by Novice
  • 1763 Views
  • 1 replies
  • 1 kudos