Account Login wont work.

Novice III

Can not log into  Visible account on the website, says "Something went wrong"


Intermediate III

Still having issues? Have you been able to login before or no? 

yes,  have been able to login via web browser before couple days ago fine. tried Chrome or firefox.

this page gives no way to upload screen shot direct.


i do the login  and get box : 

Something went wrong
Please check out the Help Center or chat with Care for assistance.


 try chat but nothing ever loads.


why broken?


How does one manage their account, even the smartphone app is extremely useless. no account info like call logs or data/min used. nor even a way to request account changes like to cancel.