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Forum Posts

Anyone else never get refunded for a trade in?

I mailed a phone in about two months ago and got an email saying they received it and I would be receiving $100 by November 4. Still no resolution at this point and I keep having to contact Visible customer service and no one seems to be able to figu...

Resolved! Poor data speeds and reception

I just enrolled in the Visible Pro+ plan. I am experiencing very slow data speeds. Download speeds never exceed 2 Mbps. I even tried taking my phone to the Verizon store, to rule out the possibility of poor reception. The speed was still no greater t...

MikeS by Novice II
  • 522 Views
  • 5 replies
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Monthly Charges

I'm being charged monthly fees and I don't know why. I don't use this service. How can I get customer service? The AI is useless because I can't provide an account number. Thank you.

App or website to activate?

What's the latest opinion (December 2025) on whether I should use the Visible app or the Visible website to activate a new service? I've seen that people have had trouble with the app and reported that the website worked, and I have a special problem...

Numfar by Novice
  • 229 Views
  • 2 replies
  • 0 kudos