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Visible eSIM App Update

Our Visible app has been updated for iOS with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our Help Center...

app update 1_1 Community Banner.jpg

Need Help? Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

VisibleMgr by Intermediate II
  • 3362 Views
  • 7 replies
  • 10 kudos

15 Day Free Trial

I’ve been trying to start my 15 day free trial with no success. I have tried going through the app. I registered my email and my IMEI but it just wouldn’t go through. I then found a link by doing a search online. When I got to where they asked for IM...

Received wrong phone

I am trying to get in contact with Visible. The chat says they are busy its day 2, is there another way to contact them?I tried Facebook as well no luck.I received a phone that I did not order, they sent the wrong one and I want to return it and canc...

cmcl by Novice
  • 22 Views
  • 1 replies
  • 0 kudos

Activation

I'm having trouble activating my son's phone and my phone, they sure were quick to charge me for both services but the chat is a very long wait and there's no other way to get a hold of them.

Tiff by Novice
  • 15 Views
  • 0 replies
  • 0 kudos

eSIM SUCKS!!!!

eSIM is a joke. Not sure if it is Visible's fault but I got an iPhone 14 only to find out I cannot get service because the eSIM will not transfer after putting the transfer code in. Talked to CSR and they elevated my issue to the highest priority or ...