โ10-17-2021 07:57 AM
I am completely disgusting in the customer service from Visible.
i purchased I watch 7 with the plan on using the cellular plan visible OFFERS AND PROMOTES. yet my iwatch is having a issue connecting to the cellular plan. I go to the watch app, try to connect to cell data, I sign in with my visible info and it saids โgive us a second while we get plan informationโ it does not go past this. After three days of chatting with reps just for them to stop replying. My case was escalated and I followed their instructions that was emailed to me. Still getting the same outcome.
โ10-19-2021 04:19 PM - edited โ10-19-2021 04:19 PM
Hey there! I am really sorry that you are experiencing an issue with getting your Apple Watch 7 working with our service. I'd love to help you out and can request that our Care team get back in touch with you ASAP. Is it OK if someone reaches out to you directly using the email address associated with your community account? -LS
โ12-11-2021 07:19 AM
I am having the same problem. What is the resolution??
โ01-19-2023 06:01 PM
same problem here...did anyone get resolved????
โ06-14-2023 05:33 PM
Same problem here. How do I get a real person to contact me?
4 weeks ago
I'm currently having this issue and followed the directions given by Visible multiple times with no luck.