Can’t make phone calls

[Donewith]

Cannot make or receive phone calls. Cannot log into account because 2 factor authentication code text message service has been denied. Cannot get any useful help from Connai.
How can I get assistance so I have phone service?

[VisiblyPresent]

See my responses at https://community.visible.com/t5/Need-help/Cancel-Service/td-p/48526 on how to get past Connai. Specifically Keep selecting none of these (or other) and type live agent - it takes a couple repetitions and eventually sinks in.