Cant receive calls or sms

Lelagoldenn
Novice

It's the third time I talked to someone and did all the same process. Delete the esim, restart network, and other things.. And nothing happened so far. I cant receive sms and calls! I can make calls, send sms, and 5g works. I dont understand what's the problem. Could someone help me? 2nd day and I'm tired already.  Don't know why I changed to this company. 

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