01-20-2022 05:27 AM
I've convinced my business partners to switch to Visible for phone service but discovered that our email addresses, which contains a dash, are coming up as an invalid format. I tried without the dash and it accepted it (however it isn't a real email address), so I'm pretty sure that's the problem. Why is a dash an illegal character? They were already hesitant about switching and now I have to tell them to create a totally new email address that they won't check just to create an account?
Can this be fixed so dashes can be used in email? Makes no sense.
01-21-2022 05:58 AM
After doing some research it appears that a dash is legit. There are a lot of special characters that are not allowed. So Visible should consider this issue as a bug in my opinion.
01-24-2022 08:33 AM
Welcome to Visible.
Have you contacted Visible directly through chat. Maybe they can either explain the issue or set up an account for you manually. Could be worth a try.
PS - Once you and your business partners sign up, be sure to save as much as you can with Visible. Here, I explain 3 ways to save in order to get your first yr+ of service for just $65 each.
02-02-2022 10:08 AM
Did you get a resolution to this??
I have had 4 Visible accounts for several years and all of them have a dash in the email address. Now I can't log into any of the accounts