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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can't log in to activate

I have set up two phones, two accounts, two different email addresses. The first one received a new phone number, the second ported from another carrier. The first worked beautifully, no problems. The second one, however = nightmare. First of all, I ...

t_vis by Novice II
  • 513 Views
  • 6 replies
  • 0 kudos

Account cannot be found

I have been a Visible customer since Dec 2018 with auto payment. Every month I am charged a fee and my line is active. Since June I no longer receive the "thanks for your payment" email, though my PayPal account is still charged monthly, and the line...

vsbacct by Novice
  • 444 Views
  • 4 replies
  • 0 kudos

Email Change

I do not understand why Visible would allow you to change your email address. But the email change does not go into effect for 30 days. I recently changed the email address on the account but had killed the old email account with the provider before ...

suds by Novice II
  • 793 Views
  • 4 replies
  • 0 kudos

Dashes are not allowed in email addresses?

I've convinced my business partners to switch to Visible for phone service but discovered that our email addresses, which contains a dash, are coming up as an invalid format. I tried without the dash and it accepted it (however it isn't a real email ...

Lost SIM card

Unfortunately I lost my Visible SIM card when traveling outside the US. I've been very happy with the service and have had the number for over 20 years. I have tried getting help with this first by chat through the app then through Facebook messenger...

khering by Novice
  • 2011 Views
  • 1 replies
  • 0 kudos