I got the dreaded "We're sorry, the number you dialed has calling restrictions that have prevented the completion of this call. Announcement 803" and saw a lot of messages from this board when I googled it, but the only solution I found was that someone had called in and a CSR had changed something that fixed it. So when I finally spoke to a CSR (after waiting for an hour) who took me through the standard list of things-to-try-when-you-have-no-idea-what-is-wrong, which didn't fix the problem but did change the announcement from 803 to 19, and then said he would "escalate" it and I should wait for an email, I figured that was the end and it would never get fixed. To my surprise, I got an email in less than 24 hours, requesting me to chat again, they needed more information. Fine, I started a chat, waited 1-1/4 hours, and spoke to another agent, who fixed it! I asked what he had done, to share with others who encountered this problem. He said:
"I just reprovisioned the SIM, if it happens again just ask for a sim reprovision and it should be fixed."
Something that you folks can try when it happens to you ...
