I have been seeing that a lot of us have been having trouble these past couple of days to get a live agent, Visible claims that has support 24/7 but as a customer I have only been left waiting for hours several times since yesterday when trying to reach a live agent. I REALLY need to activate my new phone, when I was trying to do it, it got stuck, and since yesterday it's been impossible to get any kind of support, neither through the chat, facebook messenger or twitter!! Is there any way we can get the support to a live agent? I am starting to get tired of this!
Unfortunately, those are your only options. I'm sure they'll get to you right after me, I've only been waiting just over 30 days to upgrade or add a new plan 😩
I tried to use the Visible Chat to verify a few things before signing up but got nothing on any platform. Then I read all y'alls horror stories. I then tried Reach Mobile and got a useful human in less than 2 minutes. They have a 1-800 # and texted my mobile back to verify my IMEI. Think my decision has been made!
Update, just sharing this info so you won't have to slog thru a wait for chat...
To change over to the new plans, use the Visible app on your phone. It appears to be the only way. Then, wait for a new SIM and the next billing cycle (but don't hold your breath).
Uh, oh. That is not very encouraging. The reality is that they are falsely promoting all these positive reviews, while service continues to be inadequate. I'll be contacting the consumer protection division of my state's attorney general's office if it takes more than a month to get the new SIM.