A couple clarifying questions to help us troubleshoot your issue:
- What device are you using to access the site (smartphone, tablet, computer)?
- Which browser (and version) are you using?
- Are you trying to log in through the Visible app or the website?
- Have you cleared your browser cache and cookies recently?
- Are you using a VPN or any other network security software?
- Does the error occur every time you try to log in, or is it intermittent?
- At which point in the login process does the error appear?
- Are you able to access other parts of the Visible website without issues?
- Have you tried logging in using a different device or network?
- Can you provide a screenshot of the error message?
Here are some simple and common steps you could take that might fix the login issue:
- Refresh the page: Sometimes, simply reloading the website can resolve temporary glitches.
- Clear browser cache and cookies: This can help if the issue is caused by outdated or corrupted local data.
- Try a different browser: If the problem persists in one browser, switching to another might work.
- Restart your device: A simple restart can often clear up various issues.
- Disable browser extensions: Temporarily turn off any browser add-ons or extensions that might interfere.
- Use incognito/private browsing mode: This can help rule out issues caused by browser settings or extensions.
- Update your browser: Ensure the browser is on the latest version.
- Try logging in on a different device: This can help determine if the issue is device-specific.
- Check caps lock: Ensure caps lock isn't accidentally on when entering your password.
- Reset password: If all else fails, try resetting your password.
Hope this is a helpful start!
