01-13-2024 03:37 PM
I have been encountering this issue since setting up my plan and Visible support has no solution for me. I have an iPhone SE 2020 and use it to hotspot a chromebook. Randomly it will drop data service when I do this. The chromebook is still connected to the hot spot. The phone still has bars and reception but will pop up with a notice that says cannot connect to cellular data. My phone and hotspot will then be unable to use any data anywhere from a minute to twenty minutes when it will come back on on its own. Nothing I do to troubleshoot this works either. I toggle airplane mode, I restart my phone, I toggle cellular data, I reset network settings, I would reinsert the SIM, I set up an ESIM, I am up to date with software, and have had Visible agents say they've "fixed it" like five times now. I'm totally at a loss. Has anyone else encountered this or have any insights to try?
02-12-2024 10:27 AM
Visible network is super bad use verizon for years switch no issue, switch to visible network worked 7 days then hotspot issue (not working no network connection) then text message stop and now no network connection at all I have down phone thanks to visible Service agent no help Said Verizon has issue however I used my neighbors phone hotspot to finish a job on the computer and he has Verizon